Privacy Policy

Introduction

At Marco Harris, part of CFH PROPERTY GROUP LIMITED, we prioritise your privacy and are committed to handling your personal data transparently and securely. This document, updated in March 2024, outlines our approach to data protection and how we use the information we gather from or about you. Keep in mind, we may occasionally update this policy, and recommend reviewing it periodically.

Data Collection & Use

To deliver our property services effectively, we collect only the necessary personal details, including:

• Name, contact information, and address
• Website usage to enhance your online experience
• Identity and bank details for legal compliance and service provision
• Areas of interest for relevant marketing communications
• Interaction records with us, like emails or call logs

Failing to provide necessary data may prevent us from serving you, potentially leading to service cancellation, which we’ll communicate promptly.

Legal Basis for Processing

Our processing activities are grounded in:

• Contractual necessity
• Your explicit consent for specific data uses, like receiving marketing materials
• Legitimate interests, ensuring they don’t override your rights
• Legal obligations, or in exceptional cases, to protect vital interests

Sharing & Using Your Data

We use your data to:

• Provide and improve our property services
• Comply with legal requirements
• Communicate effectively with you
• Analyse our business performance
• Enhance customer service and internal training

Your data is shared with trusted third parties essential for our services, like contractors, solicitors, and mortgage brokers, ensuring strict confidentiality and security.

Data Retention

We retain your data as long as necessary for service provision and comply with legal obligations, ensuring its security and confidentiality.

Security Measures

We’ve implemented robust measures to protect your data from unauthorised access, with stringent data storage protocols both electronically and physically.

Communication Recordings

 For quality and training purposes, we record calls to and from Marco Harris. These recordings are securely encrypted and stored, with access to them strictly controlled.

Your Rights

You have rights regarding data access, correction, deletion, and objections to processing. Specific requests can be directed to Connor Harris at connor@marcohharris.co.uk  or our head office at 68 Botley Road, Park Gate, Southampton, SO31 1BB.

Transferring your Information

 Upon request, we can transfer your data to another organisation in a compatible format, subject to legal and technical feasibility.

Feedback & Complaints

For any concerns about our data practices, contact Connor Harris directly. If unresolved, you may approach the UK’s Information Commissioner’s Office. https://ico.org.uk/