The Trusted Agent programme is built on a simple principle: recognition should be earned, not bought. Unlike traditional awards that rely on self-nomination or paid entry, Trusted Agent winners are identified through an independent review of publicly available client feedback across multiple platforms, including Google, Trustpilot, Facebook, and Feefo.
Each qualifying office is scored using a methodology that weights recent reviews more heavily than older ones, looks at volume and consistency across platforms, and factors in how actively the agent responds to feedback. Only offices in the top 10% nationally make the Trusted Agent list.
Connor Harris, Founder of Marco Harris, said:
“This recognition means a great deal because it reflects what our clients actually think of us, not what we say about ourselves. At Marco Harris, we have always focused on delivering a more personal, modern and customer-led estate agency experience, so to be recognised among the top 10% nationally is something we are incredibly proud of. A huge thank you goes to every client who has taken the time to share their experience and support our business.”
Simon Whale, founder of Kerfuffle, said:
“Most awards in our industry are about who shouts the loudest or writes the best entry. Trusted Agent flips that. It only looks at what real clients have said across every platform, over time. The agents who come out on top are the ones quietly getting it right, every day.”
Trusted Agent 2025/26 winners are listed publicly at thetrustedagent.co.uk, where sellers and landlords can check whether their local agent has been recognised.
About Trusted Agent 2025/26
Trusted Agent is a recognition programme run by Kerfuffle and powered by data from ViewAgents. It identifies the top 10% of UK estate agent offices based on client reputation across public review platforms. The programme is not a paid award, uses no self-nomination, and no agent pays to be included. Methodology and full criteria are published at thetrustedagent.co.uk/methodology.
The Marco Harris Experience
We are expert marketers who recognise the paramount significance of captivating a specific target audience and skilfully converting them into potential clients through unparalleled marketing strategies.
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